IT Systems Administrator

IT Systems Administrator

JOB DESCRIPTION: IT Systems Administrator

JOB PURPOSE

The IT Systems Administrator will play a pivotal part in creating an effective workspace for Byte London and Berlin employees from an IT perspective. In this role you will be our technical expert, go-to-person and responsible for all IT related queries - including our Google workspace apps, Dropbox, many Saas applications and a wifi network. The IT Systems Administrator will also be responsible for the maintenance of the hardware stock and inventory including around 150 Macs (and a couple of Window users) that are currently being used.

You will actively participate in the IT support processes, have daily interaction with Byte cadets and will take part in finding solutions to technical problems.


KEY RESPONSIBILITIES

The role of IT / Systems Administrator is exciting, varied and constantly evolving. In this role, you will be responsible for, but not limited to:

IT Support (London & Berlin)

  • Provide tier 1-2 user/desktop support
  • License provisioning (local tools)
  • Coordinate the IT on-boarding and off-boarding actions for starters and leavers
  • Provide best practice user/administrative guidance across all shared tools
  • Being an escalation point for all IT issues
  • Order/take receipt of IT equipment
  • Make sure all equipment and computers are fit and ready for use
  • Address Apple hardware related issues and arrange repairs as required
  • Maintain an asset inventory
  • Ensure all devices are encrypted/set up screen sharing sessions as needed
  • Due diligence and acquisition of local tools
  • Ownership of 3rd party tool agreements/renewals

InfoSec Support (London, Berlin & New York)

  • Log and follow up on security incidents
  • Support with the quarterly information security assessments
  • Assist with the completion of clients’ IT security questionnaires
  • Setup employee security training courses and track attendance/completions
  • Comply with the activities relating to ISO27001 standards


SKILLS AND PREVIOUS EXPERIENCE

Essential; 

  • Being service-oriented and always wanting to help
  • Exposure with information security practices/certification
  • Provided IT support for enterprises
  • Experience with and knowledge of mainly Mac OS but also Windows
  • Have experience with Google Workspace, Dropbox, and widely used Web services
  • Have basic knowledge of IT hardware/software and networking
  • Have knowledge of the basic concepts of licensing, security and organisation
  • Passionate for an organised and well-oiled workplace
  • Excellent organisational skills and high attention to detail
  • Loves learning and teaching new things
  • Active listener that loves solving problems
  • Great interpersonal skills

Nice to have; 

  • Experience working in and loving a start up
  • Exposure to infosec 

 

HEALTH, WELLBEING & BENEFITS

As the business has grown, we have and will continue to evolve the benefits that we offer to our people. Here is a snapshot of some of the perks you can expect.

  • 25 days holiday plus bank holidays and your birthday off each year
  • Company Pension scheme
  • Health Cash Plan
  • EAP scheme
  • Ride to work scheme
  • Season Ticket Loan
  • Sabbatical policy
  • Enhanced family friendly policies
  • Flexible working*
  • Mental Health First Aiders
  • Training & Development opportunities
  • Events calendar throughout the year promoting health & wellbeing, learning, fun, and good Bytes
  • Global Annual Dept Cares Day which Byte cadets can donate their skills to support local charities
  • Annual Dept Festival

*The COVID-19 pandemic has seen nearly everybody move to remote working. Our approach is reviewed and adapted in line with the changing restrictions. When it’s safe to return to the office our flexible working approach will include a hybrid mode of working incorporating remote and in-office working.


OUR COMMITMENT TO DIVERSITY & INCLUSION

Diversity, Equal Opportunity & Inclusion (DEI) are hugely important to us. Our DEI commitments sit at the core of our business and are part of our culture. We’ve always held the belief that being a progressive and innovative business necessitates a diverse team with an inclusive attitude - one cannot exist without the other.

We are proud to be an equal opportunity workplace that seeks to recruit, develop, nurture and retain the most talented people from a range of diverse backgrounds, skills and perspectives. We encourage all applications irrespective of gender, race, sexual orientation, religion, age, nationality, marital status, and disability.


PERSONAL ATTRIBUTES

  • No ego
  • Extremely motivated
  • Adaptable and thrives with variety and change
  • Self-starting, reliable and dependable
  • Inquisitive mindset
  • Honest and trustworthy
  • Learns quickly
  • Persistent and hard-working
  • Open to feedback and ideas
  • Clear communicator
  • Sense of humour


    Additional information

    • Remote status

      Temporarily remote

    Or, know someone who would be a perfect fit? Let them know!

    Already working at Byte?

    Let’s recruit together and find your next colleague.

    email
    @bytelondon.com
    Teamtailor

    Applicant tracking system by Teamtailor